Introduction

The organization, hereinafter referred to as "Trust-Score", "we", "our", or "us", places a strong emphasis on safeguarding user privacy. Any individual accessing or using the platform, referred to as "you" or "your", can be assured that the information shared during the use of our service, including the AI-enabled shopping solution, is handled with due care and responsibility.

This Privacy Policy describes how we collect, utilize, manage, store, share, and protect your personal information when you use or interact with our platform through WhatsApp, website, or our mobile application.

This includes any engagement through text messages, product images, links, or browser extensions (including those labelled with "Trust-Score").

By accessing the platform, signing up, or using Trust-Score and indicating your consent during registration, you agree to the terms of this Privacy Policy. This policy does not extend to any third-party websites or services that may be accessed through our platform.

Information We Collect

We collect only the product URL voluntarily provided by the user and extract limited information, including the product identifier (ASIN) and country code, strictly for the purpose of conducting our analysis.

Information We Don't Collect

• We do not collect or store any personally identifiable information of customers.
• We do not collect or process customers' financial information.
• We do not track or store customers' browsing history.
• We do not collect or maintain passwords or login credentials, as no account creation is required.

Data Retention & Analysis Results

We save the outcomes of our AI analysis, such as the authenticity score, percentage of fake reviews, adjusted rating, explanations, and examples of flagged reviews. This enables us to provide users with a shareable permanent link for analysing the same product again, making the process faster and more efficient.

We do not store IP addresses in our database or link them with analyses.

Chrome Extension Permissions

The Trust-Score Chrome Extension requires the following permissions to function:

• Active Tab: To read product page content and extract review data from the currently active tab.
• Storage: To save user preferences and cached analysis results locally on your device.
• Host Permissions: To access product pages on Amazon, Flipkart, and Myntra for review scraping.

The extension operates entirely on the client side for data extraction. Scraped reviews are sent only to the Trust-Score server for ML analysis and are not shared with any third parties.

Contact Us

If you have any questions or concerns about this Privacy Policy, please reach out to us at support@trust-score.com.